Refund Policy

Effective Date: March 1, 2026

Refund & Cancellation Policy

1. Overview

This policy outlines the terms under which refunds, cancellations, and rescheduling are handled for videography services provided by Laurence Ellis Media.

By booking my services, you agree to the terms set out below.

2. Deposits & Booking Confirmation

A non-refundable deposit of 25% of the total booking amount is required to secure your booking date.
Your booking is not confirmed until this deposit has been received.

The deposit covers initial consultation, planning, and the reservation of your date, during which other work may be declined.

3. Client Cancellations

More than 30 days before the booking date:

• Any payments made beyond the deposit will be refunded.

Within 30 days of the booking date:

• No refunds will be issued, as it is unlikely the date can be rebooked at short notice.

4. Rescheduling

If you need to reschedule:

• Requests made more than 14 days in advance can be accommodated at no extra cost, subject to availability.

• Requests made within 14 days may incur an additional fee of £250 to cover lost business and rearrangement.

If I am unavailable on the new date, this will be treated as a cancellation (see Section 3).

5. Cancellation by Me

In the unlikely event I need to cancel due to illness, emergency, or circumstances beyond my control:

• You will receive a full refund, including your deposit

• I will make reasonable efforts to help find a replacement videographer if requested

6. Delivery & Quality of Service

I will deliver services:

• With reasonable care and skill

• In line with what has been agreed in writing

If you believe the service has not been delivered as agreed, please contact me within 14 days of receiving your final video so I can review and resolve the issue.

7. Refunds for Faulty Service

If a service is proven to be materially below the agreed standard:

• I will offer to re-edit or correct the issue where possible

• If this is not possible, a partial or full refund may be issued as appropriate

8. Digital Products & Edited Videos

Due to the nature of digital products:

• Once final videos have been delivered, refunds are not provided unless the work is demonstrably faulty or not as agreed

9. Cooling-Off Period (Consumer Contracts Regulations)

For bookings made online or at a distance:

• You have a 14-day cooling-off period from the date of booking

• However, by agreeing to start work within this period (e.g. planning, communication, or filming), you acknowledge that your right to cancel may be reduced or lost

10. Contact

If you have any questions about this policy or wish to request a cancellation or refund, please contact:

Laurence Ellis / LaurencesMedia
Laurencesmedia@yahoo.com
+44 7766 582652

This policy does not affect your statutory rights under UK consumer law.